Overview
At Urban Odyssey Apparel, our return policy spans 30 days from the purchase date. Items must be unused, in original condition, and with all tags and packaging intact to qualify for a refund or exchange.
Eligibility & Exceptions
- Non-Returnable Items:
- Perishables (e.g., limited-edition collaborations with food-inspired designs, though rare)
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons
- Gift cards, digital downloads, and custom-made items
- Items showing signs of wear, damage, or missing parts not due to our error
- Required Proof: A valid receipt or order confirmation is needed for all returns.
Refund Process
- Submission: Email us at helpcenter@urbanodysseyapparel.shop to request a return label and instructions.
- Inspection: Once we receive your item, our team will inspect it within 5–7 business days.
- Approval: You’ll get an email notification of your refund status. Approved refunds are processed to your original payment method within 3–10 business days.
Exchanges
For defective or damaged items, we offer exchanges for the same product (subject to availability). Email us to initiate the process, and ship your item to:
Urban Odyssey Apparel INC
1620 Ashville Hwy, Hendersonville, NC, 28791
Shipping & Costs
- Return Shipping: Customers are responsible for return shipping fees, which are non-refundable.
- Track Your Return: For valuable items, we recommend using tracked shipping or insurance to ensure delivery.
Gift Returns
- Gifts Marked as Such: You’ll receive a gift credit via email once the return is approved.
- Regular Purchases: Refunds will be issued to the original buyer’s payment method.
FAQs
- Late Refunds? Check your bank statement first, then contact your payment provider. If issues persist, reach out to our team.
- Sale Items: Discounted items are final sale and not eligible for returns (unless defective).
Have questions? Contact our Customer Care team at helpcenter@urbanodysseyapparel.shop for personalized assistance. We’re here to ensure your shopping experience is seamless!